FREQUENTLY ASKED QUESTIONS

If you have any question that has not been covered below, please do not hesitate to contact us.

 Proofreading, editing and writing works are carried out by our highly experienced and qualified team of professionals. 

We will send you a confirmatory email that we are in receipt of your order or work. Also, we shall give a provisional date for completing your work, if not already agreed.

We provide a round-the-clock fast and excellent service which is subject to your deadline and type of service (i.e an Ordinary service or Premium service). Onults Proofreaders will need up to 8 hours to meet a deadline ('2000 words and above') that is less than 24 hours for our Basic Copy Editing or Moderate & Extensive Rewriting services. 

 Both Ordinary and Premium apply to the completion period or date that a finished work is required by a customer. Our 'Ordinary' service applies to work with a completion deadline of 5 days and above. The 'Premium' service will apply, if the date for us to return your finished work is 4 days and below (subject to Completion Time) .

 Onults Proofreaders aim to deliver its service by meeting our customers set deadlines. In the unlikely event that a project’s completion date is going to be delayed due to unforeseen circumstances, the customers will be informed by a text message. 

    The Completion Time starts to run from when cleared funds are received, not the date which quotes were provided or during the period of price negotiations. Some works which are deemed complex or that will require multiple services (like extensive research, writing, and proofreading, etc) will require more time to complete. The customer will be advised if his or her work falls into that category. 

 No, our services are offered at discounted prices.